Support

 

Frequently Asked Questions

How can I contact support?

You can contact Windows8Templates support via our contact form at the bottom of this page, or by email at contact@windows8templates.com.

What are the system requirements for Windows8Templates?

You do not need Windows 8 to design apps with Windows8Templates. Our templates run on all versions of Microsoft PowerPoint 2007, 2010, 2013 and PowerPoint 365 for Windows Vista, Windows 7, Windows 8 and MacOS.

How do I download the templates I’ve purchased?

After your payment was processed, you should have been directed back to your cart on Windows8Templates.com. There you’ll find a download link just below each purchased item. Alternatively, an email with these same download links should have also been sent to the email address you used in your billing info. If you have set up an account with us, you can visit the My Account page and download your purchases at any time and from any computer.

How do I install the PowerPoint Storyboard Shapes included with the Pro bundle?
In PowerPoint, choose the “Storyboarding” tab. On the Storyboarding ribbon, press “Import Shapes”. In the downloaded Windows8Templates zip file, you will see folders with the following titles.
  • “Windows8Templates-Phone-PowerPoint-Storyboard-Shapes”
  • “Windows8Templates-PowerPoint-Storyboard-Shapes”
Simply double click the .SBSX files to install the storyboard shapes. Please note, to create and modify storyboards by using PowerPoint Storyboarding, you must have installed either Office PowerPoint 2007 or later, and one of the following versions: Microsoft Visual Studio Premium 2012, Visual Studio Ultimate 2012 or Visual Studio Test Professional 2012. Please visit Storyboarding User Stories or Requirements Using PowerPoint on MSDN for more information.
How will I be notified when the templates are updated?

You will receive an email when new updates have been released. Make sure to add [contact(at)windows8templates.com] to your safe senders list or update emails my go to your junk mail. Also, the links in your account and original confirmation email will always get you the latest version.

Can I use icons and components from the templates in my final app?

Yes. All icons, components and pictures in Windows8Template kits are 100% royalty free for you to use in you apps whether free or paid. We ask that you do not resell any icons, components, or templates; this would be a violation of our end user license agreement. But, please help spread the word about Windows8Templates if you find these helpful for your prototypes and wireframes.

How do I create clickable prototypes as suggested on your Home page?

Turning any mock-up into a clickable prototype in PowerPoint is easy. After designing your app with any of the Windows8Templates kits, decide which controls you want to be clickable and what action you want that click to initiate. In most cases a click will move the presentation to a new slide. This new slide could represent a new window in the app, or a slight change of the current window such as selecting an item in a collection.

Once you’ve mapped out your clickable areas and created the supporting slides, its time to insert Action Buttons. On the Insert tab, in the Illustrations group, click Shapes, and then under Action Buttons, click the Custom button; usually the first item in the list. Drag and size the rectangular shape over the control you want to be clickable. After releasing the mouse button, a dialog box will appear with the action settings. Choose the Hyperlink to option under Mouse Click (or Mouse Over) and select the slide (or url) you want the click action to go to. After pressing OK, right click on the Action Button and select Format Shape. Now, set the Fill Color to No Fill and the Line Color to No Line to make the action button invisible.

You’re all set! Start the slide show and click on the area where you placed your Action Buttons. Now you can demo and test your design as if it were a functional prototype. Its even better if you can demo your prototype right on a Windows 8 touch device.

Read more about Action Buttons in PowerPoint here.

The fonts don’t look right after I’ve downloaded the templates. Where can I get the Windows fonts?

Each kit comes with a “Fonts” folder. This folder includes the Segoe WP font used by Microsoft in the Windows Phone and Windows 8. Just right-click the font file and select “Install”, or select the font file and go to File menu > Install.

Do I need a PayPal account to place an order?

No. You don’t need a PayPal account to place an order. We use PayPal services to process all orders securely. Once you press “Place Order” you’ll have the option to enter your credit card information in a secure form provided by PayPal, even if you don’t have a PayPal account.

Do I need to create an account with Windows8Templates.com?

No. Creating an account is optional. The benefit of creating an account, however, is that you will be able to access your downloads anytime, from any computer by visiting the My Account page. This way you won’t need to worry about backing up copies of your purchased templates or losing the original email with the download links.

 

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